The Principles that guide us
- Domestic, family and sexual violence is one of the most prevalent, pervasive and serious human rights violations.
- Everyone has the right to be respected and live without fear from violence.
- The use of violence is a choice and people need to be held responsible and accountable for their behaviour.
- We operate from an intersectional feminist framework, acknowledging that domestic and family violence is gender-based violence, predominantly perpetrated by men against women.
- It is critical that we continue to learn from and include diverse voices of survivors and culturally diverse communities when seeking to prevent violence.
- We provide inclusive services that are evidence-based and trauma informed.
- Aboriginal and Torres Strait Islander People know best what their communities need and want.
- We acknowledge and respect the abilities, strengths, goals and needs of people living with disability.
- We are committed to working collaboratively as part of a broader system.
- Our governance will be robust, ethical and transparent.
Our Vision
Our aim is for all relationships to be free from domestic, family and sexual violence.
Our Purpose
Creating pathways for a life free from violence and fear.
Our Values
Integrity, Compassion, Accountability, Respect, Empowerment.
Our Services and Programs
Our Partnerships
We are grateful to all of our partners who help us help more Queenslanders impacted by domestic, family and sexual violence. Without them, we couldn’t do what we do. Some of our partners are Bank of Queensland, Rotary Brisbane West, QSuper, Halcyon, Mirvac, RSPCA Queensland, Maurice Blackburn, Queensland Rail, Fair World Foundation, Barbie Banks, Milton Common and Cheer Up Inc.
Board of Directors
DVConnect is governed by a Board of Directors whose primary purpose is to provide strong governance and strategic framework. This governance will guide and support the management team in the development and financing of the organisations activities.
The Directors also act as a reference point for specific issues that require expertise beyond the core capability of the organisations’ professionals. The Directors undertake duties and obligations as required by the Corporations Act, the Service Agreement and other funding service delivery guidelines issued by the Department of Communities.
For previous Directors, please view the Annual Reports.
Shaan Ross-Smith, CHAIR
Appointed Chair 20 July 2015. Appointed Director 20 July 2015
Shaan Ross-Smith has been Director of the MATE program within the Violence Research and Prevention Program at Griffith University since late 2016. Prior to commencing at Griffith University Shaan spent sixteen years working with the Queensland Corrective Services through various managerial and director roles, including Director of Offender Rehabilitation and Management across Queensland. Shaan chose to diversify this experience in 2014 to work with victims/survivors at the Domestic Violence Prevention Centre as the Integrated Response Manager. She did this while continuing to work with perpetrators through a behaviour change program. Shaan is passionate about ending gender-based violence.
Shaan was inducted into the Queensland Government’s inaugural Domestic & Family Violence Prevention Honour Roll in 2020.
Shaan holds post graduate qualifications in Psychology.
Enid Hughes, DEPUTY CHAIR
Appointed Deputy Chair 21 August 2017
Enid is a strategic thinker and experienced management consultant bringing to the table broad executive capabilities across; business strategy, HR management, project management, brand management, organisational change and information technology. Her experience covers the private, public and not-for-profit sectors. Enid is focused on performance; with a passion for business transformation through technology and organisational change.
Enid is an advocate of women at all levels and in all walks of life and is an active mentor.
Enid holds a Master of Business Administration and Bachelor of Applied Science (Computing).
Linda Dreghorn, SECRETARY
Appointed Secretary 22 February 2015. Appointed Director 20 July 2010
Linda Dreghorn is currently Company Secretary for Green Cross Australia, and Manager, Business Performance – Governance at Arts Queensland. Previous roles include Company Secretary and Legal Counsel for Major Brisbane Festivals Pty Ltd, General Manager of Brisbane Festival 2006, Secretary and Director of the Secretariat of the Queensland Law Society Inc., Co-ordinator of Due Diligence for SunWater’s acquisition of major water infrastructure and Lecturer in Law at the Queensland University of Technology.
Linda has a Bachelor of Arts and a Bachelor of Laws from the University of Queensland, a Graduate Diploma in Company Secretarial Studies and is a graduate of the ACID Company Directors’ course.
Ben Bjarnesen, DIRECTOR
Appointed Director 19 August 2019
Ben Bjarnesen is a 2016 Churchill Fellow, who has conducted international research on how Police forces and support services can best respond to domestic violence incidents in LGBTI communities. He is a training facilitator for the Queensland AIDS Council Domestic Violence Awareness Training and is involved with various other not for profit organisations. Ben is a guest lecturer and key note speaker both internationally and across Australia on the topic of domestic violence in LGBTI communities. He is a member of the Queensland Government’s LGBTI Roundtable, which facilitates government engagement with LGBTI communities and provides a mechanism for communities to highlight issues, challenges and opportunities with Queensland government agencies.
Ben is an operational Police officer and has served in metropolitan Brisbane and outback Queensland, including the regional town of Roma where he spearheaded the development and implementation of the community support group, “Anything but Straight.” This group provides support, education and referral services to LGBTI clients and in 2011 Ben was nominated for the Young Australian of the Year Award for this initiative. Ben is the Regional Coordinator (Brisbane Region) of the Queensland Police Service LGBTI Liaison Officer Program and in 2017 was named as one of the top 50 most influential and inspiring LGBTI Australians by Cosmopolitan Magazine. In 2020, Ben founded the LGBTIQ Domestic Violence Awareness Day, which is held on 28 May every year.
Ben was inducted into the Queensland Government’s inaugural Domestic & Family Violence Prevention Honour Roll in 2020.
Ben holds a Diploma of Public Safety (Policing), as well as Certificate III Security Operations.
Muna Ibrahim, DIRECTOR
Appointed Director 19 August 2019
Muna Ibrahim is currently working as Disability Services Manager as well as Coordinator of Community Action for Multicultural Society (CAMS). She has been with Islamic Women’s Association of Australia (IWAA) since 1992 in various roles: volunteer Treasurer on board of Management Committee, became employed as Settlement Officer in 1995 (10 years) but at the same time job shared coordination of disability services (2 years), Home and Community Care Coordinator (7 years), Coordinator of Aged Care for people with Dementia project (1 year). Muna was Office Coordinator for 4 years until 2011 and this role included human resource coordination, workplace health and safety officer and newsletter editor. She was also involved as researcher into domestic and family violence in the Arabic speaking Muslim Community (2 different projects), presenting information sessions and cross cultural training to organisations, hospital, schools. Muna has volunteered in doorknock appeals for Leukaemia Foundation & Heart Foundations and she is a Justice of the Peace. Muna speaks Arabic, English, Hindi/Urdu and is learning AUSLAN.
Muna holds an Advanced Diploma of Management (HR), as well as an Associate Diploma of Business (Computing).
Matthew Jones, DIRECTOR
Appointed Director 16 September 2019
Matthew Jones is a Torres Strait Islander from Darnley Island, he is a Chartered Accountant and as the ninth Indigenous Australian to be accepted as a full member of Chartered Accountants – Australia and New Zealand. He has worked in public practice specialising in reconstruction and recovery as well as in a risk management role for a financier.
Matthew holds a Bachelor of International Business and a Bachelor of Arts Degree from Griffith University and is completing his Masters of Business Administration at the University of Queensland. His focus lies within the small to medium sized business sector concentrating on process improvement and sustainable organisational growth.
Fiona Maxwell, DIRECTOR
Appointed Director 18 September 2017
Fiona Maxwell’s career has spanned the non-profit, government and university sectors in Australia and the USA. Prior to becoming CEO of Brisbane Powerhouse, Fiona was Queensland Manager for Philanthropy Australia, establishing the Brisbane office and supporting philanthropists and non-profits alike to grow the sector. Fiona has extensive experience building strong relationships with stakeholders in various industries including the service industry, internet start-up sector and philanthropic sector.
Fiona holds a Bachelor of Arts from Queensland University of Technology, a Masters from the University of New South Wales and recently completed the Executive Program for Non-profit Leaders at Stanford University.
Naomi Meade, DIRECTOR
Appointed Director in 18 November 2019
Naomi Meade is an employment law and employee relations specialist, with experience in both the public and private sector. Currently, Naomi is a Human Resource Manager at QIC, a government owned investment company. Previously she worked as the Queensland and Northern Territory Manager for employment relations case management at Qantas and as a practicing solicitor in workplace law with Crown Law in the Dept of Justice and Attorney General. She started her legal career as a family law solicitor, working in private practice, at the Women’s Legal Service, and at the Family Court of Australia as a Legal Associate in the appellate division.
Naomi holds a Bachelor of Laws (LLB), a Bachelor of Business (BIntBus) Law. She also holds a Graduate Diploma Practical Legal Training, Law.
Our Funding Bodies
Department of Justice and Attorney-General, Queensland Government (funds Womensline, Mensline, Sexual Assault Helpline), Medibank funds 1800RESPECT, alongside the Australian Government Department of Social Services.
Policies
DVConnect Client Charter
All relationships should be free from domestic, family and sexual violence
What you can expect from DVConnect:
- You will be believed.
- You will be treated with respect and dignity.
- That your safety and the safety of other family members is our first priority.
- Your needs will be responded to in a professional, flexible and empowering manner.
- You will receive a personalised service that recognises your individual circumstances, needs and respects your choices.
- You have the right to provide feedback or ask questions on any aspect of your contact with DVConnect.
- We will treat your personal and confidential information sensitively and responsibly.
DVConnect recognizes your right to:
Safety
- To live without fear of violence.
- To have access to an environment free from violence.
- To be assisted to recognise and respond to your safety needs.
Access and Equity
- To obtain a respectful and inclusive service regardless of your cultural or linguistic background, age, sexual preference, gender identity, disability, mental health issue, economic status or other affiliation or individual difference; or the fact that you have children.
- To have your specific needs recognised and responded to.
- Access a suitably qualified interpreter of your choice, if available.
Empowerment
- To receive information that is accurate, timely, relevant and easy to understand.
- To be empowered to make informed decisions and to be supported to follow through with decisions made.
- You can change your mind or withdraw from our service at any time.
Confidentiality
- To have the confidentiality policy of the service explained to you.
- To give informed consent before your information is shared with any other person or agency, unless required by law.
- To have your records kept secure.
Coordination
- To easily access accurate information on other services that may be able to assist you.
- To have services that are involved in responding to people affected by domestic, family or sexual violence, work professionally and with each other to assist you.
Advocacy
- To be assisted to advocate for your rights and/or the rights of your children.
Prevention
- To have information on the prevention of domestic and family violence promoted in the community.
- To be provided with information regarding behaviour change programs, where a program is available and appropriate.
Accountability
- To have access to professional, experienced and skilled workers.
- To give constructive feedback on the service received and contribute ideas on the improvement of the service.
Service Environment
- To have access to an effectively managed and administered service.
- To be able to make a complaint about any service received and to have the issues responded to and resolved in good faith.
How you can help us to assist you:
- Provide us with all requested information about your circumstances
- Tell us if you have special needs
- Let us know if you need an interpreter
- Treat our counsellors with courtesy and respect
Giving feedback or making a complaint:
DVConnect is focused on providing you with excellent client service and values feedback on the quality and responsiveness of our service. If you are not happy with our service or have ideas on how we can improve we would like to hear from you via email to or calling 07 3156 2323. Importantly, you will not be disadvantaged in being provided a service by making a complaint.
Please feel free to mention any concerns to the counsellor dealing with your case, or if you prefer, ask to speak with a Team Leader or Manager. If they are not on duty at the time of your call – they will return your call at the next available opportunity.
You may also put your feedback or complaint in writing noted “In Confidence” to the Chief Executive Officer, PO Box 10575 Adelaide Street, Brisbane 4000. DVConnect takes client feedback and complaints very seriously and will investigate appropriately. From initial contact we will keep you informed of the progress and outcome of any investigation or changes made as a result of your feedback.
Whistle Blower Policy
For more information on the below policies, please contact us at
DVConnect Privacy Policy
DVConnect operates within the Information Privacy Act 2009
This privacy policy statement applies to all individuals whose personal information we may collect in the course of providing the Service. This includes the people who contact us because they experience the impacts of sexual assault, domestic or family violence, family and friends affected by violence or abuse, and the frontline workers and professionals who use our resources to support people experiencing violence and abuse.
Callers may remain anonymous if they are not requiring a service beyond counselling, safety planning or referral information.
In instances where a caller to Womensline is requiring an emergency evacuation or crisis accommodation, DVConnect will be required to collect personal information. Without this information DVConnect is unable to facilitate safety planning.
Information collected by DVConnect will only be used for the purpose for which it was collected.
All records and electronic data are protected from unauthorised use.
Client information will not be disclosed or shared without the caller’s consent unless required by law and/or the policies of this organisation.
Reasonable access to information that the caller has provided to DVConnect will be made available to the caller upon receipt of a written request that also includes proof of identity.
History
1980
A Queensland telephone crisis service for women in need of support, advice and assistance as a result of domestic and family violence was established by the Department of Communities Crisis Care program. The telephone number 1800 811 811 has been operational since 1980.
2002
DVConnect commenced operating the Womensline and Mensline.
2003
The Domestic Violence Act Amendment included elder abuse and informal care relationships which broadened the scope of delivery through the funded services of the sector.
2009
DVConnect received funding for the Sexual Assault Helpline.
Annually, DVConnect takes in excess of 100,000 calls across all lines and provides crisis intervention across a number of key services. Womensline receives 1 call for help every 7 minutes (across a 24 hour period). This is in the form of emergency telephone support, evacuation and crisis accommodation placement for families affected by abusive relationships, counselling for men, women and victims of sexual assault, education and support for men, community education and care for pets of families experiencing domestic and family violence.
DVConnect operates under a framework of a gendered analysis of domestic and family violence. A gendered analysis is supported by research, evidence and data, and indicates that domestic and family violence is most often perpetrated by men against women; and that perpetrators of this violence are fully responsible for their actions.
Annual Reports
We are grateful to all of our partners who help us help more Queenslanders impacted by domestic, family and sexual violence. Without them, we couldn’t do what we do. Some of our partners are Bank of Queensland, Rotary Brisbane West, QSuper, Halcyon, Mirvac, RSPCA Queensland, Maurice Blackburn, Queensland Rail, Fair World Foundation, Barbie Banks, Milton Common and Cheer Up Inc.
Board of Directors
DVConnect is governed by a Board of Directors whose primary purpose is to provide strong governance and strategic framework. This governance will guide and support the management team in the development and financing of the organisations activities.
The Directors also act as a reference point for specific issues that require expertise beyond the core capability of the organisations’ professionals. The Directors undertake duties and obligations as required by the Corporations Act, the Service Agreement and other funding service delivery guidelines issued by the Department of Communities.
For previous Directors, please view the Annual Reports.
Shaan Ross-Smith, CHAIR
Appointed Chair 20 July 2015. Appointed Director 20 July 2015
Shaan Ross-Smith has been Director of the MATE program within the Violence Research and Prevention Program at Griffith University since late 2016. Prior to commencing at Griffith University Shaan spent sixteen years working with the Queensland Corrective Services through various managerial and director roles, including Director of Offender Rehabilitation and Management across Queensland. Shaan chose to diversify this experience in 2014 to work with victims/survivors at the Domestic Violence Prevention Centre as the Integrated Response Manager. She did this while continuing to work with perpetrators through a behaviour change program. Shaan is passionate about ending gender-based violence.
Shaan was inducted into the Queensland Government’s inaugural Domestic & Family Violence Prevention Honour Roll in 2020.
Shaan holds post graduate qualifications in Psychology.
Enid Hughes, DEPUTY CHAIR
Appointed Deputy Chair 21 August 2017
Enid is a strategic thinker and experienced management consultant bringing to the table broad executive capabilities across; business strategy, HR management, project management, brand management, organisational change and information technology. Her experience covers the private, public and not-for-profit sectors. Enid is focused on performance; with a passion for business transformation through technology and organisational change.
Enid is an advocate of women at all levels and in all walks of life and is an active mentor.
Enid holds a Master of Business Administration and Bachelor of Applied Science (Computing).
Linda Dreghorn, SECRETARY
Appointed Secretary 22 February 2015. Appointed Director 20 July 2010
Linda Dreghorn is currently Company Secretary for Green Cross Australia, and Manager, Business Performance – Governance at Arts Queensland. Previous roles include Company Secretary and Legal Counsel for Major Brisbane Festivals Pty Ltd, General Manager of Brisbane Festival 2006, Secretary and Director of the Secretariat of the Queensland Law Society Inc., Co-ordinator of Due Diligence for SunWater’s acquisition of major water infrastructure and Lecturer in Law at the Queensland University of Technology.
Linda has a Bachelor of Arts and a Bachelor of Laws from the University of Queensland, a Graduate Diploma in Company Secretarial Studies and is a graduate of the ACID Company Directors’ course.
Ben Bjarnesen, DIRECTOR
Appointed Director 19 August 2019
Ben Bjarnesen is a 2016 Churchill Fellow, who has conducted international research on how Police forces and support services can best respond to domestic violence incidents in LGBTI communities. He is a training facilitator for the Queensland AIDS Council Domestic Violence Awareness Training and is involved with various other not for profit organisations. Ben is a guest lecturer and key note speaker both internationally and across Australia on the topic of domestic violence in LGBTI communities. He is a member of the Queensland Government’s LGBTI Roundtable, which facilitates government engagement with LGBTI communities and provides a mechanism for communities to highlight issues, challenges and opportunities with Queensland government agencies.
Ben is an operational Police officer and has served in metropolitan Brisbane and outback Queensland, including the regional town of Roma where he spearheaded the development and implementation of the community support group, “Anything but Straight.” This group provides support, education and referral services to LGBTI clients and in 2011 Ben was nominated for the Young Australian of the Year Award for this initiative. Ben is the Regional Coordinator (Brisbane Region) of the Queensland Police Service LGBTI Liaison Officer Program and in 2017 was named as one of the top 50 most influential and inspiring LGBTI Australians by Cosmopolitan Magazine. In 2020, Ben founded the LGBTIQ Domestic Violence Awareness Day, which is held on 28 May every year.
Ben was inducted into the Queensland Government’s inaugural Domestic & Family Violence Prevention Honour Roll in 2020.
Ben holds a Diploma of Public Safety (Policing), as well as Certificate III Security Operations.
Muna Ibrahim, DIRECTOR
Appointed Director 19 August 2019
Muna Ibrahim is currently working as Disability Services Manager as well as Coordinator of Community Action for Multicultural Society (CAMS). She has been with Islamic Women’s Association of Australia (IWAA) since 1992 in various roles: volunteer Treasurer on board of Management Committee, became employed as Settlement Officer in 1995 (10 years) but at the same time job shared coordination of disability services (2 years), Home and Community Care Coordinator (7 years), Coordinator of Aged Care for people with Dementia project (1 year). Muna was Office Coordinator for 4 years until 2011 and this role included human resource coordination, workplace health and safety officer and newsletter editor. She was also involved as researcher into domestic and family violence in the Arabic speaking Muslim Community (2 different projects), presenting information sessions and cross cultural training to organisations, hospital, schools. Muna has volunteered in doorknock appeals for Leukaemia Foundation & Heart Foundations and she is a Justice of the Peace. Muna speaks Arabic, English, Hindi/Urdu and is learning AUSLAN.
Muna holds an Advanced Diploma of Management (HR), as well as an Associate Diploma of Business (Computing).
Matthew Jones, DIRECTOR
Appointed Director 16 September 2019
Matthew Jones is a Torres Strait Islander from Darnley Island, he is a Chartered Accountant and as the ninth Indigenous Australian to be accepted as a full member of Chartered Accountants – Australia and New Zealand. He has worked in public practice specialising in reconstruction and recovery as well as in a risk management role for a financier.
Matthew holds a Bachelor of International Business and a Bachelor of Arts Degree from Griffith University and is completing his Masters of Business Administration at the University of Queensland. His focus lies within the small to medium sized business sector concentrating on process improvement and sustainable organisational growth.
Fiona Maxwell, DIRECTOR
Appointed Director 18 September 2017
Fiona Maxwell’s career has spanned the non-profit, government and university sectors in Australia and the USA. Prior to becoming CEO of Brisbane Powerhouse, Fiona was Queensland Manager for Philanthropy Australia, establishing the Brisbane office and supporting philanthropists and non-profits alike to grow the sector. Fiona has extensive experience building strong relationships with stakeholders in various industries including the service industry, internet start-up sector and philanthropic sector.
Fiona holds a Bachelor of Arts from Queensland University of Technology, a Masters from the University of New South Wales and recently completed the Executive Program for Non-profit Leaders at Stanford University.
Naomi Meade, DIRECTOR
Appointed Director in 18 November 2019
Naomi Meade is an employment law and employee relations specialist, with experience in both the public and private sector. Currently, Naomi is a Human Resource Manager at QIC, a government owned investment company. Previously she worked as the Queensland and Northern Territory Manager for employment relations case management at Qantas and as a practicing solicitor in workplace law with Crown Law in the Dept of Justice and Attorney General. She started her legal career as a family law solicitor, working in private practice, at the Women’s Legal Service, and at the Family Court of Australia as a Legal Associate in the appellate division.
Naomi holds a Bachelor of Laws (LLB), a Bachelor of Business (BIntBus) Law. She also holds a Graduate Diploma Practical Legal Training, Law.
Our Funding Bodies
Department of Justice and Attorney-General, Queensland Government (funds Womensline, Mensline, Sexual Assault Helpline), Medibank funds 1800RESPECT, alongside the Australian Government Department of Social Services.
Policies
DVConnect Client Charter
All relationships should be free from domestic, family and sexual violence
What you can expect from DVConnect:
- You will be believed.
- You will be treated with respect and dignity.
- That your safety and the safety of other family members is our first priority.
- Your needs will be responded to in a professional, flexible and empowering manner.
- You will receive a personalised service that recognises your individual circumstances, needs and respects your choices.
- You have the right to provide feedback or ask questions on any aspect of your contact with DVConnect.
- We will treat your personal and confidential information sensitively and responsibly.
DVConnect recognizes your right to:
Safety
- To live without fear of violence.
- To have access to an environment free from violence.
- To be assisted to recognise and respond to your safety needs.
Access and Equity
- To obtain a respectful and inclusive service regardless of your cultural or linguistic background, age, sexual preference, gender identity, disability, mental health issue, economic status or other affiliation or individual difference; or the fact that you have children.
- To have your specific needs recognised and responded to.
- Access a suitably qualified interpreter of your choice, if available.
Empowerment
- To receive information that is accurate, timely, relevant and easy to understand.
- To be empowered to make informed decisions and to be supported to follow through with decisions made.
- You can change your mind or withdraw from our service at any time.
Confidentiality
- To have the confidentiality policy of the service explained to you.
- To give informed consent before your information is shared with any other person or agency, unless required by law.
- To have your records kept secure.
Coordination
- To easily access accurate information on other services that may be able to assist you.
- To have services that are involved in responding to people affected by domestic, family or sexual violence, work professionally and with each other to assist you.
Advocacy
- To be assisted to advocate for your rights and/or the rights of your children.
Prevention
- To have information on the prevention of domestic and family violence promoted in the community.
- To be provided with information regarding behaviour change programs, where a program is available and appropriate.
Accountability
- To have access to professional, experienced and skilled workers.
- To give constructive feedback on the service received and contribute ideas on the improvement of the service.
Service Environment
- To have access to an effectively managed and administered service.
- To be able to make a complaint about any service received and to have the issues responded to and resolved in good faith.
How you can help us to assist you:
- Provide us with all requested information about your circumstances
- Tell us if you have special needs
- Let us know if you need an interpreter
- Treat our counsellors with courtesy and respect
Giving feedback or making a complaint:
DVConnect is focused on providing you with excellent client service and values feedback on the quality and responsiveness of our service. If you are not happy with our service or have ideas on how we can improve we would like to hear from you via email to or calling 07 3156 2323. Importantly, you will not be disadvantaged in being provided a service by making a complaint.
Please feel free to mention any concerns to the counsellor dealing with your case, or if you prefer, ask to speak with a Team Leader or Manager. If they are not on duty at the time of your call – they will return your call at the next available opportunity.
You may also put your feedback or complaint in writing noted “In Confidence” to the Chief Executive Officer, PO Box 10575 Adelaide Street, Brisbane 4000. DVConnect takes client feedback and complaints very seriously and will investigate appropriately. From initial contact we will keep you informed of the progress and outcome of any investigation or changes made as a result of your feedback.
Whistle Blower Policy
For more information on the below policies, please contact us at
DVConnect Privacy Policy
DVConnect operates within the Information Privacy Act 2009
This privacy policy statement applies to all individuals whose personal information we may collect in the course of providing the Service. This includes the people who contact us because they experience the impacts of sexual assault, domestic or family violence, family and friends affected by violence or abuse, and the frontline workers and professionals who use our resources to support people experiencing violence and abuse.
Callers may remain anonymous if they are not requiring a service beyond counselling, safety planning or referral information.
In instances where a caller to Womensline is requiring an emergency evacuation or crisis accommodation, DVConnect will be required to collect personal information. Without this information DVConnect is unable to facilitate safety planning.
Information collected by DVConnect will only be used for the purpose for which it was collected.
All records and electronic data are protected from unauthorised use.
Client information will not be disclosed or shared without the caller’s consent unless required by law and/or the policies of this organisation.
Reasonable access to information that the caller has provided to DVConnect will be made available to the caller upon receipt of a written request that also includes proof of identity.
History
1980
A Queensland telephone crisis service for women in need of support, advice and assistance as a result of domestic and family violence was established by the Department of Communities Crisis Care program. The telephone number 1800 811 811 has been operational since 1980.
2002
DVConnect commenced operating the Womensline and Mensline.
2003
The Domestic Violence Act Amendment included elder abuse and informal care relationships which broadened the scope of delivery through the funded services of the sector.
2009
DVConnect received funding for the Sexual Assault Helpline.
Annually, DVConnect takes in excess of 100,000 calls across all lines and provides crisis intervention across a number of key services. Womensline receives 1 call for help every 7 minutes (across a 24 hour period). This is in the form of emergency telephone support, evacuation and crisis accommodation placement for families affected by abusive relationships, counselling for men, women and victims of sexual assault, education and support for men, community education and care for pets of families experiencing domestic and family violence.
DVConnect operates under a framework of a gendered analysis of domestic and family violence. A gendered analysis is supported by research, evidence and data, and indicates that domestic and family violence is most often perpetrated by men against women; and that perpetrators of this violence are fully responsible for their actions.
Annual Reports
Department of Justice and Attorney-General, Queensland Government (funds Womensline, Mensline, Sexual Assault Helpline), Medibank funds 1800RESPECT, alongside the Australian Government Department of Social Services.
Policies
DVConnect Client Charter
All relationships should be free from domestic, family and sexual violence
What you can expect from DVConnect:
- You will be believed.
- You will be treated with respect and dignity.
- That your safety and the safety of other family members is our first priority.
- Your needs will be responded to in a professional, flexible and empowering manner.
- You will receive a personalised service that recognises your individual circumstances, needs and respects your choices.
- You have the right to provide feedback or ask questions on any aspect of your contact with DVConnect.
- We will treat your personal and confidential information sensitively and responsibly.
DVConnect recognizes your right to:
Safety
- To live without fear of violence.
- To have access to an environment free from violence.
- To be assisted to recognise and respond to your safety needs.
Access and Equity
- To obtain a respectful and inclusive service regardless of your cultural or linguistic background, age, sexual preference, gender identity, disability, mental health issue, economic status or other affiliation or individual difference; or the fact that you have children.
- To have your specific needs recognised and responded to.
- Access a suitably qualified interpreter of your choice, if available.
Empowerment
- To receive information that is accurate, timely, relevant and easy to understand.
- To be empowered to make informed decisions and to be supported to follow through with decisions made.
- You can change your mind or withdraw from our service at any time.
Confidentiality
- To have the confidentiality policy of the service explained to you.
- To give informed consent before your information is shared with any other person or agency, unless required by law.
- To have your records kept secure.
Coordination
- To easily access accurate information on other services that may be able to assist you.
- To have services that are involved in responding to people affected by domestic, family or sexual violence, work professionally and with each other to assist you.
Advocacy
- To be assisted to advocate for your rights and/or the rights of your children.
Prevention
- To have information on the prevention of domestic and family violence promoted in the community.
- To be provided with information regarding behaviour change programs, where a program is available and appropriate.
Accountability
- To have access to professional, experienced and skilled workers.
- To give constructive feedback on the service received and contribute ideas on the improvement of the service.
Service Environment
- To have access to an effectively managed and administered service.
- To be able to make a complaint about any service received and to have the issues responded to and resolved in good faith.
How you can help us to assist you:
- Provide us with all requested information about your circumstances
- Tell us if you have special needs
- Let us know if you need an interpreter
- Treat our counsellors with courtesy and respect
Giving feedback or making a complaint:
DVConnect is focused on providing you with excellent client service and values feedback on the quality and responsiveness of our service. If you are not happy with our service or have ideas on how we can improve we would like to hear from you via email to or calling 07 3156 2323. Importantly, you will not be disadvantaged in being provided a service by making a complaint.
Please feel free to mention any concerns to the counsellor dealing with your case, or if you prefer, ask to speak with a Team Leader or Manager. If they are not on duty at the time of your call – they will return your call at the next available opportunity.
You may also put your feedback or complaint in writing noted “In Confidence” to the Chief Executive Officer, PO Box 10575 Adelaide Street, Brisbane 4000. DVConnect takes client feedback and complaints very seriously and will investigate appropriately. From initial contact we will keep you informed of the progress and outcome of any investigation or changes made as a result of your feedback.
Whistle Blower Policy
For more information on the below policies, please contact us at
DVConnect Privacy Policy
DVConnect operates within the Information Privacy Act 2009
This privacy policy statement applies to all individuals whose personal information we may collect in the course of providing the Service. This includes the people who contact us because they experience the impacts of sexual assault, domestic or family violence, family and friends affected by violence or abuse, and the frontline workers and professionals who use our resources to support people experiencing violence and abuse.
Callers may remain anonymous if they are not requiring a service beyond counselling, safety planning or referral information.
In instances where a caller to Womensline is requiring an emergency evacuation or crisis accommodation, DVConnect will be required to collect personal information. Without this information DVConnect is unable to facilitate safety planning.
Information collected by DVConnect will only be used for the purpose for which it was collected.
All records and electronic data are protected from unauthorised use.
Client information will not be disclosed or shared without the caller’s consent unless required by law and/or the policies of this organisation.
Reasonable access to information that the caller has provided to DVConnect will be made available to the caller upon receipt of a written request that also includes proof of identity.
History
1980
A Queensland telephone crisis service for women in need of support, advice and assistance as a result of domestic and family violence was established by the Department of Communities Crisis Care program. The telephone number 1800 811 811 has been operational since 1980.
2002
DVConnect commenced operating the Womensline and Mensline.
2003
The Domestic Violence Act Amendment included elder abuse and informal care relationships which broadened the scope of delivery through the funded services of the sector.
2009
DVConnect received funding for the Sexual Assault Helpline.
Annually, DVConnect takes in excess of 100,000 calls across all lines and provides crisis intervention across a number of key services. Womensline receives 1 call for help every 7 minutes (across a 24 hour period). This is in the form of emergency telephone support, evacuation and crisis accommodation placement for families affected by abusive relationships, counselling for men, women and victims of sexual assault, education and support for men, community education and care for pets of families experiencing domestic and family violence.
DVConnect operates under a framework of a gendered analysis of domestic and family violence. A gendered analysis is supported by research, evidence and data, and indicates that domestic and family violence is most often perpetrated by men against women; and that perpetrators of this violence are fully responsible for their actions.
Annual Reports
1980
A Queensland telephone crisis service for women in need of support, advice and assistance as a result of domestic and family violence was established by the Department of Communities Crisis Care program. The telephone number 1800 811 811 has been operational since 1980.
2002
DVConnect commenced operating the Womensline and Mensline.
2003
The Domestic Violence Act Amendment included elder abuse and informal care relationships which broadened the scope of delivery through the funded services of the sector.
2009
DVConnect received funding for the Sexual Assault Helpline.
Annually, DVConnect takes in excess of 100,000 calls across all lines and provides crisis intervention across a number of key services. Womensline receives 1 call for help every 7 minutes (across a 24 hour period). This is in the form of emergency telephone support, evacuation and crisis accommodation placement for families affected by abusive relationships, counselling for men, women and victims of sexual assault, education and support for men, community education and care for pets of families experiencing domestic and family violence.
DVConnect operates under a framework of a gendered analysis of domestic and family violence. A gendered analysis is supported by research, evidence and data, and indicates that domestic and family violence is most often perpetrated by men against women; and that perpetrators of this violence are fully responsible for their actions.
