Accessibility – we help everyone
Need a translator or interpreter?
If English is not your first language, or you feel more comfortable communicating in another language, you can use the Telephone and Interpreting Service (TIS National) to speak to us. There is no charge to use a TIS interpreter. For more specific information about TIS National, please visit their website. To call DVConnect using the TIS system, please follow the below steps:
- Call DVConnect and ask for an interpreter. The crisis counsellor will make the arrangements for you.
- Call TIS on 131 450 and ask them to contact DVConnect
Blind or vision impaired?
If you are blind or vision impaired, you can read the text on this website using a screen reader. On this page you will find further information on how you can access other parts of our service if you have a disability or speak a language other than English.
Do you have a disability?
Deaf, hearing impaired or have difficulty speaking?
If you have difficulty hearing or speaking to people who use a phone, you can call us using the 24/7 National Relay Service (NRS). The NRS enables people who are deaf or have a hearing or speech impediment to make phone calls in the same way as anyone else. The NRS is free and confidential. If you’ve never used the NRS before, or are unsure, the NRS Helpdesk can assist you to get started, give you tips on making the most of your call, and help you with any call problems.
Making a call in an emergency
Here is how to connect to emergency services through different NRS call channels:
- Internet Relay – ask for Triple Zero (000)
- Captioned Relay – ask for Triple Zero (000)
- SMS Relay – text 0423 677 767 and include 000 in your first message
- Ordinary phone – dial 1800 555 727 and ask for Triple Zero (000)
- TTY – dial 106