DVConnect operates within the Information Privacy Act 2009
Callers may remain anonymous if they are not requiring a service beyond counselling, safety planning or referral information.
In instances where a caller to Womensline is requiring an emergency evacuation or crisis accommodation, DVConnect will be required to collect personal information. Without this information DVConnect is unable to facilitate safety planning.
Information collected by DVConnect will only be used for the purpose for which it was collected.
All records and electronic data are protected from unauthorised use.
Client information will not be disclosed or shared without the caller’s consent unless required by law and/or the policies of this organisation.
Reasonable access to information that the caller has provided to DVConnect will be made available to the caller upon receipt of a written request that also includes proof of identity.