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DVConnect Privacy Policy

DVConnect operates within the Information Privacy Act 2009

 

This privacy policy statement applies to all individuals whose personal information we may collect in the course of providing the Service. This includes the people who contact us because they experience the impacts of sexual assault, domestic or family violence, family and friends affected by violence or abuse, and the frontline workers and professionals who use our resources to support people experiencing violence and abuse.

Callers may remain anonymous if they are not requiring a service beyond counselling, safety planning or referral information.

In instances where a caller to Womensline is requiring an emergency evacuation or crisis accommodation, DVConnect will be required to collect personal information. Without this information DVConnect is unable to facilitate safety planning.

Information collected by DVConnect will only be used for the purpose for which it was collected.

All records and electronic data are protected from unauthorised use.

Client information will not be disclosed or shared without the caller’s consent unless required by law and/or the policies of this organisation.

Reasonable access to information that the caller has provided to DVConnect will be made available to the caller upon receipt of a written request that also includes proof of identity.

Thank you DVConnect for saving my Mums life, and mine. You guys getting us out of there changed everything. Thank you so much. Life is good now! 

Our survivor has chosen to remain anonymous.

Read Survivor Stories

How your donation will help

  • Provides operational support to fund our bridging accommodation residence Bella's Sanctuary.
  • Provides emergency transport and accommodation for Queenslanders in crisis due to domestic and family violence.
  • Provides safety planning, crisis counselling and information to those impacted by domestic and family violence.
  • Educates Queenslanders on how to help family, friends and colleagues who have experienced, or are experiencing domestic and family violence.