QSuper funds a full-time Crisis Counsellor for 3 years

Queensland based superannuation fund QSuper have been helping Queenslanders wanting to escape domestic and family violence since 2016. The award-winning super fund has provided funding for a full-time professionally trained and experienced Crisis Counsellor within the crisis helpline for three years.

This funding means an additional 4,000 calls for help across Queensland are answered each year.

Over the past five years demand for the DVConnect domestic violence helplines has risen dramatically. In 2014, the helpline would receive up to 150 calls each day. This has increased to at least 300 calls a day currently. Now, DVConnect receives well over 100,000 calls from Queenslanders experiencing domestic and family violence and sexual assault every year.

The additional full-time Crisis Counsellor funded by QSuper is positioned within the helpline centre in Brisbane and takes calls from all over Queensland. The counsellor assists the additional 4000 callers with: 

  • Emergency transport away from the violence situation they are in.
  • Emergency accommodation in a safe location.
  • Safety planning so they stay safe during their departure. Research shows this is the most dangerous time for those leaving violence.
  • Crisis Counselling and Intervention to help them through this extremely traumatic time.

Looking after more than the financial well-being for Queenslanders is important to QSuper. They believe that the key to achieving a great retirement starts with a member’s wellbeing throughout their lives. So as well as aiming to deliver strong, stable returns, low fees and offering tailored insurance and access to financial advice, they are doing their part to help members live happy, healthy, safe and fulfilled lives.

With so many QSuper members supporting victims of domestic violence in their roles as police, nurses, emergency services, teachers, child safety and legal officers, QSuper wanted to mirror their commitment to improving the lives of vulnerable Queenslanders.

QSuper employees are supportive of the DVConnect services as well. They regularly hold Bake Sales to raise money to help more Queenslanders. They also volunteer with the organisation and event co-ordination of the annual Brisbane Candle Lighting Vigil, held on the 1st of May yearly.

About QSuper

  • For more than 100 years, QSuper has been helping Queenslanders reach their retirement goals and feel good about their future.
  • Profits are for members not shareholders. They don’t have shareholders so all profits return to members.
  • With over 570,000 members, $72 billion in funds, they’re one of Australia’s oldest and largest super funds
  • Across the 15 largest super funds, QSuper ranks the highest for member satisfaction with financial performance according to Roy Morgan research.
  • In the same Roy Morgan research, QSuper members voted them the recommended superannuation brand for two years running.
  • Ratings and research agencies Chant West and SuperRatings both agree, QSuper’s Balanced option is number 1 for 10-year investment performance for 2018.

Connect with QSuper on Facebook and also on Instagram


If you, or someone you know is experiencing domestic, family or sexual violence, DVConnect can help you find a pathway to safety, away from violence. The DVConnect helplines are:

  • Womensline 1800 811 811, available 24/7
  • Mensline 1800 600 636 available from 9am – midnight, 7 days
  • Sexual Assault Helpline 1800 010 120, available from 7.30am – 11.30pm, 7 days.
  • For more visit www.DVConnect.org.

For more, contact 

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Thank you DVConnect for saving my Mums life, and mine. You guys getting us out of there changed everything. Thank you so much. Life is good now! 

Our survivor has chosen to remain anonymous.

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How your donation will help

  • Provides operational support to fund our bridging accommodation residence Bella's Sanctuary.
  • Provides emergency transport and accommodation for Queenslanders in crisis due to domestic and family violence.
  • Provides safety planning, crisis counselling and information to those impacted by domestic and family violence.
  • Educates Queenslanders on how to help family, friends and colleagues who have experienced, or are experiencing domestic and family violence.