Privacy

Your Privacy

For us to be able to work together we collect information about you and store that information for a period. We only collect information we need to work with you – which is information we collect from you or from other organisations you are working with or who have referred you to us.  

You can work with us anonymously or using a pseudonym. However, for us to best work together and support you we may need your personal details.   

If we are working with you via phone or video, these interactions are automatically recorded and may be monitored. However, you can request that this does not occur at the start of the call or at any time during the call. We may take notes of these interactions.  

We may also collect your personal information when you attend one of our premises (e.g. sign in register, use of closed circuit television (CCTV)). We use this information for staff and visitor safety.  

We take steps to keep your information safe. There may be times when we will seek your agreement to share your information with others. There may also be times when we share your information without your agreement (e.g. if it is for your safety, the safety of others or if we have to under law). 

We also make sure the information we collect is correct, up to date and complete. You may see the information we have collected and ask for your information to be corrected. However, sometimes we may be unable to give you access (e.g. where there are safety concerns about you or others, or providing access may impact the privacy of others).  

We will use or share your information for other activities such as research, training, quality, reporting and advocacy. When this occurs, we will remove information that identifies you to protect your privacy.    

We take your privacy seriously, so we are always ready to listen. If you are not happy with how we have handled your information you have a right to complain.  

If you need support to understand our Privacy Policy, have a question or concern, would like to access or correct your information, or wish to make a complaint please get in touch.   

If you are not satisfied with our response to your complaint, you can bring your complaint to:  

• Office of the Australian Information Commissioner 

• Office of the Information Commissioner Queensland   

More information and details are contained in our Privacy Policy. A printed copy is also available upon request.