What you can expect when you call
- We will answer your phone call as promptly as possible and treat you with respect
- We will respond to your needs in a professional manner
- Your safety and the safety of other family members is our first priority
- We will treat your personal and confidential information responsibly
- We may be required to release your information without your consent and within the Information Privacy Act Guidelines
- We will arrange an interpreter if you need one
- If you are hearing impaired, we can link through the National Relay Service
- If you lodge a complaint we have a robust quality assurance process in place, and we will investigate your concerns. Go to Contact Us page for further information
