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DVConnect operates within the Information Privacy Act 2009

This privacy statement applies to all individuals whose personal information we may collect in the course of providing the Service. This includes the people who contact us because they experience the impacts of sexual assault, domestic or family violence, family and friends affected by violence or abuse, and the frontline workers and professionals who use our resources to support people experiencing violence and abuse.

Callers may remain anonymous if they are not requiring a service beyond counselling, safety planning or referral information.

In instances where a caller to Womensline is requiring an emergency evacuation or crisis accommodation, DVConnect will be required to collect personal information. Without this information DVConnect is unable to facilitate safety planning.

Information collected by DVConnect will only be used for the purpose for which it was collected.

All records and electronic data are protected from unauthorised use.

Client information will not be disclosed or shared without the caller’s consent unless required by law and/or the policies of this organisation.

Reasonable access to information that the caller has provided to DVConnect will be made available to the caller upon receipt of a written request that also includes proof of identity.

Thank you for your help, for everything you have done for me over the last few days. Your services are more than impressive and impeccable for anyone who may be in danger or in need of help of any kind. I may not be here today without your protection and the services you provided me. It is amazing to know there are people out there that give their absolute best to keep others safe, because they can and they care. Before making the call to you I felt too ashamed and far too proud to ask anyone for help. But now I feel strong knowing that I had the courage to put my hand up and ask for help. It saved my life! 

Sarah, Gold Coast

We need your support.

With your donation we can:

  • Provide more emergency transport and accommodation to those escaping violence.
  • Provide more temporary accommodation for pets whose families have escaped violence.
  • Provide more crisis counselling to those who have experienced violence.
  • Educate Queenslanders on how they can help family/friends experiencing violence.