Every person has the right to feel safe in their home, yet for many affected by domestic, family and sexual violence – home can be the most dangerous place.
We offer a FREE helpline for people in Queensland who are experiencing domestic and family violence.
If you identify as non-binary or gender fluid, you can call the helpline you feel most comfortable calling (DVConnect Womensline or DVConnect Mensline). We are here for you.
Call 1800 811 811
How we help
- Here for you 365 days a year, 24/7
- Emergency transport and accommodation for you and your children, to and from anywhere in Queensland
- Specialist crisis counselling
- Safety planning
- Information, referrals & support
- Safe accommodation for pets through our Pets in Crisis program
- And more.
Call DVConnect Womensline on 1800 811 811
We know that asking for help isn’t easy
It can be difficult to reach out and ask for help, even when you really want to.
Our crisis counsellors are here to help you explore your options so you can feel safe at home or feel safe in leaving. We will be guided by you in how we can best provide support.
Domestic and family violence is against the law
Domestic and family violence is not acceptable in Australia. You do not need to remain in an unsafe relationship in order to stay in Australia. There are legal protections available to people who have experienced abuse from their partner or family members, including permanent and temporary visa holders. Find out more about domestic violence and the law in this Factsheet from Women’s Legal Service Queensland.
Please call us if:
- You feel unsafe at home
- You’re unsure if what you are experiencing is abuse
- You are worried that someone you know is experiencing abuse in their relationship
Call 1800 811 811
Translators and Interpreters
You do not have to speak English to access our support. If you speak another language, please call the Translating and Interpreting Service (TIS) on 131 450 to connect with us.
If you are deaf and/or find it hard to hear or speak, please use the National Relay Service to call us.
Find out more information about domestic and family violence below.
Safety Planning
Whether you have made the decision to stay in a relationship, are thinking about leaving, or have already left, DVConnect can help you with safety planning.
What is safety planning?
Safety planning means creating a clear plan to minimise harm to you and your loved ones, especially when abuse may escalate. Remember, stopping the violence is the responsibility of the person who chooses to be abusive.
Below are some steps to help you create a Safety Plan specific to your own personal circumstances.
If you are staying
- Know where the safe places in your home are
- Have a plan to call for help, including if you might want to get a safe phone
- Talk to a trusted friend, family member, or neighbour about what is happening. Consider sharing your safety plan with them, and ask them to support you where appropriate
- Practice escape routes with your children, focusing on safe exits
- Teach your children to prioritise their safety, not to rescue you
- Consider if there is a safe person for your children to talk to about what is happening
- Plan where to go if you need to leave quickly (e.g., a friend’s house, a 24/7 police station)
- Ask a family member or friend to care for your pets.
If you are leaving
- Make contact with your local DFV service or with DVConnect for help planning a safe exit pathway
- Make a practical plan for how you will leave quickly (e.g. making it easy to get to your car)
- Learn which places close to you are open 24 hours and go there to call for help if you leave late at night or early morning (e.g. hospital, police station, fast food restaurant)
- Take only what you need for that day or night
- If you cannot turn off your location settings on your phone, or you’re worried about your phone being tracked – leave it behind (this includes any phones/devices the children have) and go straight to a police station or hospital to get help
- Keep important phone numbers with you
- Prepare to take paid domestic violence leave from work. Find out more on the Fairwork website
After you have left
- Report abuse to the Police and apply for a DVO
- Carry a copy of your DVO and share it with your workplace and your children’s school, if you feel comfortable doing so
- Redirect your mail and consider getting a post office box. Australia Post offers this service free to eligible survivors
- Get a new SIM card so you have a new phone number
- If required to communicate with your ex-partner about children, consider getting a spare SIM or phone
- Block your partner on social media or set up a new private profile
- Connect with a domestic and family violence service for support
Remember: Every safety plan is unique. While you can create one on your own, our crisis counsellors can provide support and suggestions.
Important
Abuse is a choice and never your fault. You are not responsible for your partner’s abusive behaviour. A safety plan helps protect you when someone chooses to harm.
Call us today to create a Safety Plan.
Call DVConnect Womensline on 1800 811 811
Domestic violence and housing
DVConnect can provide information and support whether you’re staying, considering leaving or have already left. If you need a safe place, call to talk through your options – whether that’s staying with someone you trust, accessing a refuge, connecting with a local specialist service or exploring other safe alternatives.
Shelters
Women’s Shelters (sometimes called safe houses or refuge) provide safe and secure accommodation and specialist support for women and children escaping domestic and family violence. DVConnect has relationships with shelters throughout Queensland and assists families to access these places of safety every day.
It’s important to know that shelters are not the only, or always the first, option for safety. Because shelter spaces are in high demand, our crisis counsellors may first ask whether you have a trusted friend, family member, or other safe accommodation available.
What to expect at Shelter
- Shelters vary and can be communal or provide self-contained units.
- Shelters provide temporary accommodation where women and children stay for a couple of weeks or a few months.
- Shelters are staffed with employees who help women to get back up on their feet and prepare for life after refuge.
- To maintain security and safety, the location and details of shelters are confidential and not available to the public. It is a condition of entering most shelters that you understand you cannot reveal the location to anyone including your family.
- Shelters do not have the facilities to store large items and furniture, so it is best to pack lightly and leave larger items with a safe family member, friend or at a storage unit.
To find out more about Shelter, visit the CWRG website.
For renters
If you are experiencing violence and are renting your home, you have rights under Queensland Tenancy Law.
- You are not responsible for break lease costs when you end your tenancy due to domestic violence.
- If you want to stay but don’t feel safe, you have the right to change the locks without the lessor or agent’s agreement.
- You are not responsible for damage related to an act of domestic violence.
Watch this video to find out more about your rights.
Learn more from Tenants Queensland here.
Call DVConnect Womensline on 1800 811 811
Legal support
While DVConnect cannot provide legal assistance, we work closely with services that may be able to assist you such as Women’s Legal Service Queensland, Caxton Legal Centre and Legal Aid Queensland. You can reach out to these services directly via their websites.
Call DVConnect Womensline on 1800 811 811