Accessibility – we help everyone


If you are deaf, hearing impaired or have difficulty speaking, we can help you.


We offer accessibility to all. If you are deaf, hearing impaired or find it difficult to speak, please contact us through the National Relay Service, which is available 24 hours a day, 7 days. The National Relay Service (NRS) is an Australian Government initiative that enables people who are deaf or have a hearing or speech impediment to make phone calls in the same way as anyone else. People use the NRS when they need to talk to a hearing person who is using a phone. This includes contacting organisations like yours to do business over the phone. A call through the NRS is known as a relay call.



DVConnect numbers

Sexual Assault Line



Blind or vision impaired?

If you are blind or vision impaired, you can read the text on this website using a screen reader. On this page you will find further information on how you can access other parts of our service if you have a disability or speak a language other than English.



Translators and Interpreters

You can use the telephone Translating and Interpreting Service (TIS National) to speak to someone at DVConnect. TIS National is available free of charge.

To arrange an interpreter:

  • Call DVConnect and ask for an interpreter. The counsellor will make the arrangements
  • Call TIS on 131 450 and ask them to contact DVConnect

You can visit the TIS website for more information.




In an emergency or if anyone is in immediate danger call 000 or TTY 106


If you have a disability and a partner or carer stops you getting support, that is violence or abuse. It is not okay.

Contact us, or our friends at 1800RESPECT on 1800 737 732 for information, referrals and counselling, available to everyone in Australia, 24 hours a day, seven days a week.

I wish to sincerely thank you and the entire DVConnect team for their past and present assistance during these past few years of family turmoil. Without such a wonderful service it would be that much harder for women and children.

Jenny, Northgate Brisbane

We need your support.

With your donation we can:

  • Provide more emergency transport and accommodation to those escaping violence.
  • Provide more temporary accommodation for pets whose families have escaped domestic violence, until they set up a permanent home.
  • Provide more specialist counselling to those who have experienced domestic violence and/or sexual assault.
  • Educate the community about how we can help them, or someone they love, escape a domestically abusive relationship.