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Accessibility – we help everyone

 

Need a translator or interpreter?

If English is not your first language, or you feel more comfortable communicating in another language, you can use the Telephone and Interpreting Service (TIS National) to speak to us. There is no charge to use a TIS interpreter. For more specific information about TIS National, please visit their website.  To call DVConnect using the TIS system, please follow the below steps:

  1. Call DVConnect and ask for an interpreter. The counsellor will make the arrangements for you.
  2. Call TIS on 131 450 and ask them to contact DVConnect

 

Blind or vision impaired?

If you are blind or vision impaired, you can read the text on this website using a screen reader. On this page you will find further information on how you can access other parts of our service if you have a disability or speak a language other than English.

 

 

Do you have a disability?

If you have a disability and a partner or carer stops you getting support, that is violence or abuse. It is not okay. Contact us, or our friends at 1800RESPECT on 1800 737 732 for information, referrals and counselling, available to everyone in Australia, 24 hours a day, seven days a week.

 

 

Deaf, hearing impaired or have difficulty speaking?

If you have difficulty hearing or speaking to people who use a phone, you can call us using the 24/7 National Relay Service (NRS). The NRS enables people who are deaf or have a hearing or speech impediment to make phone calls in the same way as anyone else. The NRS is free and confidential. If you’ve never used the NRS before, or are unsure, the NRS Helpdesk can assist you to get started, give you tips on making the most of your call, and help you with any call problems. More.

How to get help if you are experiencing violence? In an emergency or if anyone is in immediate danger call 000 or TTY 106

Making a call in an emergency

Here is how to connect to emergency services through different NRS call channels:

  • Internet Relay – ask for Triple Zero (000)
  • Captioned Relay – ask for Triple Zero (000)
  • SMS Relay – text 0423 677 767 and include 000 in your first message
  • Ordinary phone – dial 1800 555 727 and ask for Triple Zero (000)
  • TTY – dial 106

 

DVConnect numbers

Womensline & Pets In Crisis
Mensline
Sexual Assault Line
1800RESPECT

Thank you for your help, for everything you have done for me over the last few days. Your services are more than impressive and impeccable for anyone who may be in danger or in need of help of any kind. I may not be here today without your protection and the services you provided me. It is amazing to know there are people out there that give their absolute best to keep others safe, because they can and they care. Before making the call to you I felt too ashamed and far too proud to ask anyone for help. But now I feel strong knowing that I had the courage to put my hand up and ask for help. It saved my life! 

Sarah, Gold Coast

We need your support.

With your donation we can:

  • Provide more emergency transport and accommodation to those escaping violence.
  • Provide more temporary accommodation for pets whose families have escaped violence.
  • Provide more crisis counselling to those who have experienced violence.
  • Educate Queenslanders on how they can help family/friends experiencing violence.