Search Results for: pets in crisis

  • Accessibility

    4th June, 2019 | by

    Accessibility – we help everyone


    Need a translator or interpreter?

    If English is not your first language, or you feel more comfortable communicating in another language, you can use the Telephone and Interpreting Service (TIS National) to speak to us. There is no charge to use a TIS interpreter. For more specific information about TIS National, please visit their website.  To call DVConnect using the TIS system, please follow the below steps:

    1. Call DVConnect and ask for an interpreter. The counsellor will make the arrangements for you.
    2. Call TIS on 131 450 and ask them to contact DVConnect


    Blind or vision impaired?

    If you are blind or vision impaired, you can read the text on this website using a screen reader. On this page you will find further information on how you can access other parts of our service if you have a disability or speak a language other than English.



    Do you have a disability?

    If you have a disability and a partner or carer stops you getting support, that is violence or abuse. It is not okay. Contact us, or our friends at 1800RESPECT on 1800 737 732 for information, referrals and counselling, available to everyone in Australia, 24 hours a day, seven days a week.


    Deaf, hearing impaired or have difficulty speaking?

    If you have difficulty hearing or speaking to people who use a phone, you can call us using the 24/7 National Relay Service (NRS). The NRS enables people who are deaf or have a hearing or speech impediment to make phone calls in the same way as anyone else. The NRS is free and confidential. If you’ve never used the NRS before, or are unsure, the NRS Helpdesk can assist you to get started, give you tips on making the most of your call, and help you with any call problems. More.

    How to get help if you are experiencing violence? In an emergency or if anyone is in immediate danger call 000 or TTY 106

    Making a call in an emergency

    Here is how to connect to emergency services through different NRS call channels:

    • Internet Relay – ask for Triple Zero (000)
    • Captioned Relay – ask for Triple Zero (000)
    • SMS Relay – text 0423 677 767 and include 000 in your first message
    • Ordinary phone – dial 1800 555 727 and ask for Triple Zero (000)
    • TTY – dial 106


    DVConnect numbers

    Womensline & Pets In Crisis
    Sexual Assault Line

  • Safety Planning

    22nd May, 2019 | by

    Safety planning is essential

    Safety Planning is very important, check out our tips below that may help you. Your safety and your children’s safety is a priority whether you are planning to stay in the relationship, thinking about leaving or have already left. Call 1800 811 811 to discuss your options.


    If you are staying:

    If you are staying in the relationship, think about what you can do to keep yourself safe, particularly at times when your partner becomes abusive, or you sense the situation is escalating. 

    • Create ‘signals’ for supportive neighbours, family or friends that let them know to come over or to call for help. For example, switch on a particular light, leave a curtain blind closed /open, phone or text a friend with an agreed cue or a message that will be a prompt or code for them to help in whatever way you have discussed.
    • Keep essential items like spare keys, money and important documents or copies of them, where you can get to them easily quickly.
    • Plan and practice (with your children) how you might escape from your home safely and quickly. Think about the safest exits so that when you feel that things are getting out of control you can leave quickly.
    • If possible, keep weapons and knives locked up or inaccessible (e.g. remove knife-blocks from kitchen benches).
    • Let trusted friends, family or neighbours know about the abuse and let them know about your safety plan.
    • Have a code (perhaps a word or phrase) that you can use with someone you trust by phone or text so they know you are in danger and need help from them or the police.
    • Teach your children that their responsibility during an incident is to stay safe – not to rescue you.
    • Program the police, taxi company, local support service and a family member’s or friend’s number into the speed dial on your phone.
    • Plan where you will go and how you will get there in case you need to leave in a hurry.
    • If possible, keep a Safety Diary. Record any instances of abuse, and try to include details, dates, times and photos. You may want to keep your Safety Diary at your doctor’s office, a friend’s house or electronically but remember to make sure it is secure (you could use a password, email it to someone you trust or hide it under another name).
    • Keep text messages your partner sends to you, and save online messages or posts made by your partner.
    • Ask a family member or friend if they can take care of your pets at their house, or regularly take the pets for walks.
    Helping your children

    You can help your child emotionally recover from domestic violence in many ways:

    • Protect children from violence by taking them to a safe place.
    • Get support to take action against the violence, this will show them that violence is not acceptable.
    • Reassure the child that none of the violent episodes were their fault in any way.
    • Tell them how much you love them and cuddle them often.
    • Encourage them to talk openly about their feelings.
    • Get extra help for your child if necessary.
    • Enlist a professional from a specialist domestic and family violence service to help provide your child with emotional support.
    • Tell the child that abusive behaviour is wrong and be a role model for other ways of managing anger and solving problems.
    • Seek professional help, such as counselling, for all family members.
    Helping your pets

    Available through Womensline only. Together with the RSPCA Queensland we operate the Pets In Crisis Program.

    • Call us and ask about our Pets In Crisis Program. Call 1800 811 811 anytime.
    • Read more, or watch a video about our Pets In Crisis Program. Learn More.


    If you are planning to leave:

    • Hide a bag with clothes, medication, keys and other important items that you can either exit with easily or leave with someone you trust.
    • Put aside some money for travel expenses, accommodation and food if you have access to money.
    • Make copies of important documents, e.g. car registration, tax file number, title deeds, loan records, Medicare card, drivers licence, account details, prescriptions, passports etc and leave them with someone you trust or take photos of them and store them securely.
    • Take small items you may be able to sell, like jewellery.
    • If you have children take clothes for them, medical records and medication, bottles and some of their favourite toys.
    • If you have pets, take food and equipment needed for travelling (e.g. leash, cage, documentation).


    If you have left:

    The time after leaving an domestic violence situation can be very dangerous. The below tips help reduce this risk but you should be very vigalent during this time.

    • Report to police and apply for an ADVO.
    • If you have an ADVO carry a copy of it with you at all times and give a copy of it and a photo of your partner to your workplace and your children’s school so that they are aware of the situation.
    • Redirect your mail and get a post office box.
    • Only give your new address and phone number to those you really trust.
    • Get a new SIM card and phone and turn your call preferences set to Private so your new number cannot be saved.
    • Think about getting a spare SIM card or phone if you want to communicate with your ex-partner about children or pets.
    • Wherever possible, change your regular patterns of movement, e.g. travel to and from work by a different route, buy your groceries at a different shop, change the time and maybe location of regular appointments, maybe move your children to a new day care centre or school.
    • Ensure where you are staying is as safe as possible, e.g. security doors, lockable windows, motion- sensitive external lights etc.
    • Let key people know about your situation, e.g. your boss and other work colleagues, your children’s teachers, so they know not to give out your details or they can screen your calls etc.
    • Continue to seek support from the domestic and family violence services and medical practitioners during this time.
    • Block your partner on Facebook, Instagram, Twitter, WhatsApp and any other forms of social media or communication. Consider setting up a new profile that is secure.  Read through Facebook and other social media platforms Safety Tips.

    Safety Planning is essential, please call us on 1800 811 811 if you would like to discuss any of the above.

  • Partners

    8th May, 2019 | by

    Partners and funders

    We are very fortunate to have the support of some amazing partners. Without them, we couldn’t do what we do. 

    Our government partners are:

    Our corporate partners are:

    Become a Corporate Partner


    QSuper have been partners of DVConnect since 2016. QSuper have generously provided funding for one full time crisis counsellor every year since 2016. Their volunteer team also give up their time every year to help organise and execute the Candle Lighting Vigil held on Remembrance Day. They also hold Domestic Violence morning teas to raise additional funds for those affected by domestic and family violence. 

    Halcyon           Mirvac

    Halcyon and Mirvac have been partners of DVConnect since 2018 when a collaboration was formed to build a 5 unit, $1.5 million dollar bridging-accommodation facility. Lifestyle community developers Halcyon and listed property group Mirvac, along with over 90 of their suppliers donated their time, labour and materials to build the facility. The facility comprises 2 one-bedroom units, 2 two-bedroom units and 1 three-bedroom unit. Each unit has its own kitchenette, living area and courtyard. The facility also has a communal kitchen and living room, a play area, garage, a dedicated office space for DVConnect support services, as well as an alarm, state-of-the-art security camera survellience and keypad entry on all doors and gates. Learn more

    RSPCA Queensland

    The RSPCA Queensland has been a partner of DVConnect since 2005. The RSPCA Queensland care for almost 250 animals as part of the Pets In Crisis Program. These animals are in desperate need of accommodation because their family have escaped domestic and family violence situations. While their family go to emergency accommodation or a refuge, often animals are not permitted there. The RSPCA Queensland provides much needed veterinary care, as well as accommodation for up to 30 days. The equates to almost 7500 care days plus veterinary care.

    Maurice Blackburn

    Maurice Blackburn Women’s Network announced their partnership with DVConnect on International Day for the Elimination of Violence against Women 2019 to coincide with their 100 year of fighting fair. Maurice Blackburn Women’s Network are committed to together with DVConnect to end domestic, family and sexual violence. The law firm have always been committed to social justice and were instrumental in contributing to some of Australia’s most influential legal decisions, including equal pay for women. They are providing DVConnect with a variety of professional services pro bono. In addition, the Maurice Blackburn’s Equity Team have donated $10,000 cash. Maurice Blackburn employees also volunteer at DVConnect events and hold fundraising activities.  Learn more


    Impact Office Supplies commenced partnering with DVConnect in 2019. Supplying complimentary and discounted stationery items, as well as merchandise items to help DVConnect spread the word about how Queenslanders can get the help they need to find a pathway to safety, away from domestic and family violence.  A proud Australian-owned and operated company, Impact Office Supplies are passionate about what they do and the community they do it within. They offer procurement and distribution proficiencies across a wide range of office consumables including stationery, printer consumables, copy papers, canteen, janitorial, warehouse, PPE, print and promotional goods, furniture and third party logistics. Impact Office Supplies believe that the procurement and distribution of office consumables should be easy not hard, simple not complex.  Impact Office Supplies believe that being able to partner with DVConnect is important so they can continue to champion the cause to reduce domestic and family violence in Queensland. Learn more

    Queensland Rail

    Queensland Rail have been partners of DVConnect since 2010. Queensland Rail have generously provided Queenslanders escaping domestic violence through DVConnect with complimentary long-haul train travel. There are many occasions where it is not safe for a person to stay in the town or city they resided in when they were experiencing domestic violence.

    Community Partners

    Queensland Country Womens Association

    Queensland Country Women’s Association have been partners with DVConnect since 2011.  Country Women’s Association have been generously providing DVConnect with care packs for those escaping domestic and family violence.

  • Fundraising

    8th May, 2019 | by

    You can help us by fundraising

    You can make a difference for Queenslanders experiencing domestic violence by fundraising for DVConnect in your community. Not only will you be helping raise much needed funds, but you will be drawing attention to how we can help Queenslanders who are experiencing domestic, family and/or sexual violence. With your help, we can provide more emergency transport, emergency accommodation, as well as develop Safety Plans and provide counselling to Queenslanders escaping domestic, family and sexual violence. 

    Authority to fundraise form:  Before you start the planning for your fundraising idea, you’ll just need to take a few minutes to complete the Authority to Fundraise form. This is a requirement for any Australian charity. Please email the completed form to . We’ll then respond to you with an Approval to Fundraise letter that you can use when planning your fundraising event or activity. 

    We can help you promote your event/activity:  The added bonus of us knowing about your fundraising activity or event is that we can help you promote it. We can do this on our website, as well as our Facebook Page and our Instagram Page. If you’re using social media, please use these hashtags:  #DVConnect #EndDV #NotNowNotEverTogether. We’d love to post images of your event, please send these through to after your event.



    Fundraising ideas…


    Containers for Change

    We’re registered with Containers for Change QLD  Just use the Containers for Change Scheme ID: C10028088 on your next deposit. Every container you recycle through the Containers for Change charity program will mean 10c is donated to DVConnect to help Queenslanders escape domestic and family violence. Learn more


    birthday fundraiser
    Is your Birthday coming up? Hold a Facebook fundraiser

    Instead of Birthday presents this year, you could ask your family and friends to donate to us. You can create a Facebook Fundraiser on your Facebook Page and select us ‘DVConnect Limited’ as your charity. Then email/message your family and friends asking them to donate to your page instead of giving you a  Birthday gift this year. Learn More


    Hold a Bake Sale

    Get your bake on to help those experiencing domestic violence. You could hold a Bake Sale at your workplace,. Whip up your favourite cupcakes, cakes, slices and sell them. You could encourage your workmates, or family and friends to do the same. Don’t forget to get permission from the location you want to sell them. If you’re looking for cupcake recipes, check out Taste.


    Hold a Sausage Sizzle

    A good old fashioned sausage sizzle is a perfect way to raise funds for DVConnect. Get permission from the location you want to hold the fundraiser, then either purchase, or ask local businesses to donate the items you need to make your sage sizzle. Most importantly, have fun and remember that this good deed will literally help change the lives of Queenslanders experiencing domestic, family and sexual violence.


    Hold a Purple Morning Tea purple morning tea

    Declare a day ‘Purple Day’ and encourage workmates to wear something purple and make a donation at a morning tea you host. Invite your workmates and encourage them all to wear purple. Perhaps send out funny pictures of not-so-stylish ideas for purple items. Ideas for purple items are endless, they include a purple tie, purple socks, purple dresses, purple nails, purple earrings, or even purple hair. You could go one step further and supply (or ask workmates to prepare, purple morning tea food and drinks.)


    kittenHold a ‘Cutest Pet Photo Contest’

    Ideal for staff who are pet-enthusiasts and want to raise funds for our Pets in Crisis program. Invite animal loving staff to enter a photo of their pet. Select a date and time, invite workmates to attend and view the pet photos. In front of each pet photo place a jar and encourage workmates to insert money into the jar of the pet they think is the cutest. Category ideas include Cutest Pet and/or Pet-Owner Look a Like.


    Buy a digital Entertainment Book

    You can help us by giving the gift of giving with an e-Entertainment Book. You can help us and give an awesome gift at the same time. with the New Digital Gift Membership which is instantly available, valid for 12 months from activation & helps us help Queenslanders escape violence.  Learn more


    Shop Online at Shopnate

    Shop online and DVConnect will receive a percentage of your sale as a donation. Please help support DVConnect by shopping online. Now you can shop through Shopnate – a shopping website that turns a percentage of every purchase you make at over 680 leading retailers into a free donation to DVConnect.  Learn more


    Authority to fundraise form

    Remember that before you can fundraise for any Australian charity, you need to complete an Authority to Fundraise Form. Please complete the DVConnect Authority to Fundraise form and email it to . We’ll then respond to you with an Approval to Fundraise letter that you can use when planning your fundraising event or activity.



    If you have any questions, please email us at


    Fundraising Institute of Australia

    We are members of the Fundraising Institute of Australia (FIA) We abide by the FIA Code as of 2018.

Thank you DVConnect for saving my Mums life, and mine. You guys getting us out of there changed everything. Thank you so much. Life is good now! 

Our survivor has chosen to remain anonymous.

Read Survivor Stories

How your donation will help

  • Provides operational support to fund our bridging accommodation residence Bella's Sanctuary.
  • Provides emergency transport and accommodation for Queenslanders in crisis due to domestic and family violence.
  • Provides safety planning, crisis counselling and information to those impacted by domestic and family violence.
  • Educates Queenslanders on how to help family, friends and colleagues who have experienced, or are experiencing domestic and family violence.