Accessibility – we help everyone

Need a translator or interpreter?

If English is not your first language, or you feel more comfortable communicating in another language, you can use the Telephone and Interpreting Service (TIS National) to speak to us. There is no charge to use a TIS interpreter. For more specific information about TIS National, please visit their website. To call DVConnect using the TIS system, please follow the below steps:

1. Call DVConnect and ask for an interpreter. The crisis counsellor will make the arrangements for you.
2. Call TIS on 131 450 and ask them to contact DVConnect

Blind or vision impaired?

Do you have a disability?

If you have difficulty hearing or speaking to people who use a phone, you can call us using the 24/7 National Relay Service (NRS). The NRS enables people who are deaf or have a hearing or speech impediment to make phone calls in the same way as anyone else. The NRS is free and confidential. If you’ve never used the NRS before, or are unsure, the NRS Helpdesk can assist you to get started, give you tips on making the most of your call, and help you with any call problems. 

How to get help if you are experiencing violence? In an emergency or if anyone is in immediate danger call 000 or TTY 106

Making a call in an emergency

Here is how to connect to emergency services through different NRS call channels:

• Internet Relay – ask for Triple Zero (000)
• Captioned Relay – ask for Triple Zero (000)
• SMS Relay – text 0423 677 767 and include 000 in your first message
• Ordinary phone – dial 1800 555 727 and ask for Triple Zero (000)
• TTY – dial 106

DVConnect numbers