DVConnect is the only state wide telephone service offering anyone affected by domestic or family violence a free ‘crisis hotline’ 24 hours a day 7 days a week. *Calls to 1800 811 811 are free from any public phone.
We offer free, professional and non-judgemental telephone support, wherever you live in Queensland
DVConnect Womensline takes over 8000 calls every month from Queensland women who are in fear of or in immediate threat of danger from Domestic or Family Violence, and on average we assist over 600 of them and often more than 500 children to be moved to safety every month.
We can arrange practical assistance such as counselling, intervention, transport and emergency accommodation for Queensland women and children who are in danger from a violent partner or family member
In addition and with help from the RSPCA Qld – we also assist between 25 and 30 pets to safety each month.
Our Sexual Assault Helpline offers telephone support and counselling to women, men and young people, who have been sexually assaulted or abused; providing a sensitive, non–judgmental service. We can provide information about how to contact local services, such as specialist counselling centres and health clinics. The Sexual Assault helpline also assists professionals and workers in the community who are supporting survivors of sexual assault.DVConnect also helps around 350 men each month with guidance via our Mensline service.
Importantly Mensline offers specialist assistance for men who are seeking help and looking for ways to address their own use of violence and other destructive patterns in their personal lives and relationships, as well as those who may be (or have been) victims of violence themselves.
Mensline also receives calls from family members, parents and friends seeking information about issues of domestic or family violence.
Court Support Each month the professional counsellors at DVConnect will offer telephone guidance to hundreds of men and women and some face to face support (not legal advice) to another 200 men and women involved in court proceedings relating to domestic or family violence. The full extent of the court support provided via Mensline and Womensline may differ but our overarching focus is the ultimate safety of women and their children.
DVConnect respects people from all cultures, backgrounds and religions and we strive to deliver culturally sensitive services. We believe in the right of all people to be safe from violence both within their families and their communities.
A number of our counsellors come from culturally diverse backgrounds, and at times we can offer direct telephone counselling in a number of languages other than English.
If we do not have anyone available who speaks your first language we have access to translating / interpreter services so if there is a language we don’t speak we can still offer our high level of service.
DVConnect is a not for profit community organisation funded largely by the Department of Communities.
DVConnect Limited is a registered company (ABN: 66 101 186 476). We are a charitable organisation with Deductible Gift Recipient (DGR) status with the Australian Taxation Office, and we have Authority to Fundraise in Queensland.
What we do (and what we cannot do) to help…
We can – provide free telephone counselling and support 24 hours a day 7 days a week
We can – if a caller’s first language is not English arrange for free interpreter services
We can – assist with developing a safety plan for victims and their children
We can – provide emergency transport and accommodation if necessary
We can – provide advice about and referral to women’s refuge
We cannot – provide women or men with legal advice
We cannot – support women or men financially with costs associated with relocating personal property